Getting Support

When something goes wrong and you would like to get help, please do the following:

If ADFjobs is working then start it and select "Generate Test Job" in the Job menu. A job named "Test-Job" will be created in the directory. Select it and press Ctrl-R. Press "Yes" button if asked. An ADFtail window will pop up showing the job progress. Send an e-mail to support@scm.com describing the problem in detail and attach the Test-Job.logfile file after the test job has been finished.

In case ADFjobs does not work, please collect the information below manually and send it to support@scm.com.

• Description of the problem and the sequence of actions to reproduce it.
• The file %ADFHOME\bin\version containing all information about ADF version.
• Information about environment variables. To obtain it, you can do the following
  (on Windows 2000/XP, on other systems it should be similar):
• Click "Start" menu and select "Run".
• Type msinfo32 and press Enter.
• System Information utility will start. Unfold the "Software Environment" item in the left window.
• Right-click on the "Environment Variables" and select "Save as Text File".
  Enter a file name. Click Save.
• Attach the file to the support request.
• Content of the file specified in the SCMLICENSE environment variable.