Introducing SCM’s New Support Platform
We’re pleased to announce the launch of our new support platform, designed to provide you with a more efficient, user-friendly, and responsive support experience:
- Improved Ticket Management: Enjoy streamlined ticket organization and prioritization, allowing our support team to respond to your requests faster and more effectively.
- User-Friendly Interface: Experience a modern and intuitive interface that makes it easier for you to submit support requests, track their progress, and receive timely updates.
- Robust Self-Service Options: Access a knowledge base, including articles, FAQs, and guides, designed to help you find solutions to common issues quickly and conveniently.
- Seamless Communication: Benefit from better communication channels, ensuring clear, consistent, and timely interactions with our support team to resolve your inquiries efficiently.
The support portal is accessible at:
https://support.scm.com/portal/en/signin
If you do not have an account yet you can signup using ‘Sign Up’. After logging in you will land on the home page:
Help Center gives you access to Knowledge Base articles, in the Community you can ask questions, share ideas and start discussions and Tickets give you access to your tickets. We are actively working on enhancing the content and features so you can expect continuous improvements and new functionalities to be introduced over time, all aimed at making your support experience even better.
The portal is primarily meant for technical support questions such as installation issues and bug reports, license and sales related questions should still be sent to [email protected] and [email protected]. General or scientific questions are best asked via our contact form.
We will ensure a smooth transition and are here to assist you during this change.
